Frequently Asked Questions.
What is your delivery policy?
Flat rate shipping and freight special offers applies to retail and farriers. Trade accounts freight is charged at cost.
Flat rate shipping does not apply to customers located on our truck run in VIC/southern NSW.
Where special shipping rate offers and promotions are offered, additional charges may apply to locations classed as "Remote locations" as defined by our freight companies.
Flat rate shipping promotion does not apply to the Tubby range or Horslyx 15kg tubs. Freight will be charged at cost separately for these items depending on location. Any other items ordered in the same order will be eligible for the flat rate shipping promotion.Any individual item that weighs over 20kg is not eligible for the flat rate shipping and additional charges may be applied depending on location.
JC Milton Tallahesse reserves the right to ship orders with a freight value equal to, or more than, 25% of the value of the order (Excluding GST) to your local delivery depot for your collection.
Goods are dispatched Monday – Friday (Excluding Public Holidays) from our Victoria warehouse
Delivery is Monday – Friday (Excluding Public Holidays)
Your goods are fully tracked. We will email you tracking information once your parcel has been dispatched from our warehouse.
A signature may be required upon receipt.
If you have any special delivery requests, such as preferred carrier, etc., please detail these clearly in the “Notes” section of your checkout.*
Please note: Carriers are unable to give specific time slots for deliveries
*JC Milton Tallahesse Pty Ltd cannot be held responsible for any parcels that are lost or stolen as a result of specific delivery instructions left for the carrier.
What is your Nipper returns warranty?
Hoof Nipper Warranty
For a period of 6 months from the date of purchase, we fully guarantee all hoof nippers purchased from JC Milton, Tallahesse Pty Ltd., against manufacturing defects such as metal fractures, splits and breaks in or to the handles and rivets.
On the rare occasion you may experience a manufacturing defect as confirmed by the nipper manufacturers within 6 months from the date of purchase, we will replace your nippers free of charge. Please retail your original purchase receipt as this will be needed to support your warranty claim.
It is worth noting that this warranty is limited to manufacturing defects only.
Nipper cutting blades are excluded from this warranty, any chips, cracks or splits to the nipper’s cutting edge are not covered by the warranty offered by either the manufacturer or JC Milton Tallahesse Pty Ltd.
The steel used in nipper cutting blades is specifically heat treated using a specialist process that hardness the blades to reduce wear.
It is worth remembering that nipper steel can easily be chipped if the nipper blade comes into contact with a hard object such as a nail or stone.
Therefore, to ensure maximum life from your nippers please ensure the hoof is free from all dirt, stones and nails prior to trimming.
What are your payment terms?
All orders for non-account customers require full payment at checkout, for your order to be processed.
We accept EFPTOS & VISA & MasterCard’s. Payment may also be made using PayPal.
For Existing JC Milton Tallahesse Account Holders:
You will be given a login so you can view all of your account details, past invoices, statements and purchase history. You will be able to place new orders and if your account is within terms, your order will be processed and shipped to you.
Upon logging in you will see your actual pricing and final invoice value.
Orders generated for existing JC Milton Tallahesse account holders will not include the freight charge. As per JC Milton Tallahesse current trade order processing, your freight charge will be added to your order prior to dispatch.
Payments can be made by credit card and EFPTOS by calling us on 1300 308 889 however do note that there is a 1% credit card charge for all payments made by credit card, on trade accounts.
Payment to your account can also be made by bank transfer.
Our payment details are:
BSB: 013 593
Account: 4682 16552
Please remember to include your invoice (s) number as the payee reference.
For international customers, please contact our customer service department on 1300 308 889, alternatively you can email us at via our Contact Us page
JC Milton Tallahesse standard terms and conditions apply to all account holder purchases.
Please contact our customer service department on 1300 308 889 or by email at "Contact Us" if you wish to receive a copy of our terms and conditions.
Credit Hold Policy
JC Milton Tallahesse operates a 30 day EOM credit account for Pre-approved applicants that operate a Trade Store or registered Farrier business within Australia.
Do note your account is automatically put on credit hold by our system if your account is overdue. Not further invoices can be created until payment is made. Both email and SMS reminders are sent out automatically, to assist in keeping your account within terms.
All credit account holder orders placed via this website will be subject JC Milton Tallahesse Pty Ltd terms and conditions. By placing an order through this website, you are deemed to have accepted and agree to these conditions.
If your account is overdue, you will be able to place your order through this website. Your order (s) can only be dispatched after payment has been made to clear your overdue balance.
If you wish to discuss your account, please call customer services on 1300 308 889
If you are a registered business in Australia and wish to apply for a credit account with JC Milton Tallahesse Pty Ltd, please print off the credit application form from the following link, complete ALL sections and return it to the email address at the top of the form. /content/files/Credit Application Form/FULL Credit Application 2019.pdf
If you are a Farrier who would like to buy online without a credit facility, please download the following form and we'll get you set up with an E-shop login account: /content/files/content/Sana Farrier Form 2018 3.pdf
What is your returns policy?
We all purchase goods occasionally by mistake and if this is the case we will happily receive these back within 7 days of delivery date at no cost to you.*
However after that date, there will be a restocking fee to cover the costs incurred of processing the returns. Therefore, please check your goods thoroughly upon receipt and let us know immediately if there is a problem.
Our returns policy is as follows:
Goods accepted within 7 days of delivery date, no charge.
Goods returned after 7 days will be subject to a 20% restocking fee.
*Freight for the return of goods will be at the buyer’s expense.
What if there is a query with my order?
Please inspect the goods thoroughly upon receipt of your order and if you believe there to be any defect/damage, shortage in quantity, or failure to comply with the description/quote or invoice, a claim must be submitted in writing within 3 days of receipt of delivery using the "Contact Us" page. Any claims made after this timescale cannot be accepted by Tallahesse Pty Ltd.
Non stock items, discontinued items, goods made to the buyers own specifications and special order items are under no circumstances acceptable for a credit or return.
Again, please do ensure that all items are as ordered and required upon receipt of your order.
If you have any questions, please do not hesitate contact our customer service department on 1300 308 889 or via the "Contact Us" page
What if my question is not answered here?
Does www.jcmilton.com offer any show sponsorship?
JC Milton Tallahesse will consider applications for show sponsorship throughout the year, under the following agreement:
Our logo & website to appear in your printed show schedule.
Our logo and website link to appear on your website and & social media.
If your event has loudspeakers, you agree to mention our company and website during the class/classes, we are sponsoring.
You agree to supply us with Copyright free photos and/or text from your show, featuring our products, such as prize giving’s etc. This may be used by us and made available to the companies whose products we sponsor your class with for their commercial use.
You agree to provide the above, by email where applicable, as soon as it becomes available.